To provide support to families that result in changes in interactions, norms and capacity to cope issues that negatively impact the well-being family members (i.e. loss). Family therapy is designed for any form of family composition. Family counselling is typically provided with the therapist and all family members in a group format.

Couples counselling is a process through which a couple (who may be engaged, dating, married, partnered) works with a trained therapist to identify specific areas of conflict and/or aspects of their relationship they would like to improve. The interventions also address issues that negatively impact the well-being of couples and assist them in building healthy relationships. Couples therapy is typically provided with both partners and the therapist present. Treatment often involves increasing awareness of behaviours, perceptions, emotional experiences, internal/external stressors, coping skills and other factors that impact the relationship.

Child counselling involves interventions that support normal emotional and behavioural development of children. This may also involve reducing the severity of emotional disorders, emotional discomfort and emotional pain. Treatment also involves addressing psychosocial issues that have a negative impact on the development of the child. A systems approach utilizes the influence of family, social groups, peers, educational systems.

To expand clients’ understanding of Money Management and Financial Planning, and to examine strategies for effective financial management by helping clients to understand the concept of financial planning, the impact of inflation on finances and strategies for effective financial management. Goals may include stabilization of finances, support to those with financial difficulties and goal setting.

Support is provided to retrenched workers, with focus on the retrenched persons, family and the community impacted. Assistance is also provided in organizations expecting changes to staff resources. Support may include consultation to human resources professionals, individual/family support to those retrenched or staff remaining. Individual services may support retrenched persons in becoming more aware of options to address concerns.

Interventions support persons in developing an action plan for aging and retirement. Topics may include increasing financial security, addressing issues with self-confidence and goal setting.

Individualized treatment is provided for emotional distress, maladjustment of psychological conditions that impact capacity to function. It is a process through which clients work one-on-one with a trained therapist—in a safe, caring, and supportive environment. Interventions are provided to explore their feelings, beliefs, or behaviours, work through challenging or influential memories, identify aspects of their lives that they would like to change, better understand themselves and others, set personal goals, and work toward desired change. Counselling may also include assessment to determine if underlying emotional distress or psychological conditions impact one’s capacity to cope with presenting problems.

Structured assessment is provided to assist individuals in making career decisions. Interventions can also assist individuals in finding their “true calling”, understanding strengths and identifying skills.

Trauma interventions are individual, family or group counselling techniques to support clients in returning to healthy functioning after a traumatic experience. These interventions are designed to prevent posttraumatic stress disorder and other psychological conditions that can occur after someone has a traumatic experience. These may also involve critical incident stress debriefing, consultation to manage traumatic experiences, and timely responses to groups in crisis.

Psychological assessment is a process through which a psychology professional evaluates a client’s psychological, emotional, and behavioural well-being through open dialogue and formal testing. This may involve a series of face-to-face interviews or use of standardized assessment tools.

The support group is provided to support expectant mothers in coping with the physiological and psychological aspects of pregnancy. Participants will learn how to manage their health, mental wellness and support networks during the period of the pregnancy. The group creates a safe space to address fears, concerns and anxiety regarding pregnancy. All sessions are designed to reduce the risk of postpartum depression and complications.

Assistance to work organization leadership (managers, supervisors, and union officials) seeking to manage troubled employees, enhance the work environment, and improve employee job performance (EAPA).

Use of psychometric and standardized assessment techniques to determine suitability and readiness for professional positions.

To provide 24-hour, real-time crisis intervention, counselling and assistance to callers.

Research findings to support the development of psychological practice, case conceptualizations, and making informed decisions about interventions. Behavioural and social sciences research helps predict, prevent, and manage human behaviour.

Public education is provided to improve knowledge regarding mental health and access to care. The premise is based on mental health being everyone’s responsibility to support. This may also include responding to the needs of the community and attending health/wellness events.

Interventions to decrease the use of alcohol, controlled substances or mood altering substances that have interfered with functioning. Treatment is provided in a holistic manner.

Integrating/utilizing music, art, dance, etc as a primary mode of treatment.

To engage other professionals in a process of collaboration for effective care. To provide appropriate referrals to specialists to support resolution of behavioural and health concerns.

Assessment of readiness of medical procedures from a biopsychosocial perspective. Interventions include post-operative support, adherence support to ensure follow-up and enhance the recovery process.

Increase organizational capacity to prevent suicide and violence among employees. Development of assessment teams at worksites to identify ‘at risk’ individuals; identify the pre-event indicators; develop a plan of action and implement plan to prevent the event. Assistance is also provided to help employees identify risks and signs of potential violence.

Interventions developed to improve health-related behaviours, prevention of illness and disease management. Interventions also address mental health conditions that impact health outcomes.

To provide information sharing and skill building in the workplace to enhance the work environment. All interventions are developed to meet the objectives of the target group.

Employee Assistance Programme’ or ‘EAP’ is a work-based programme designed to assist: (1) work organizations in addressing productivity issues, and (2) ‘employee clients’ in identifying and resolving personal concerns, including, but not limited to, health, marital, family, financial, alcohol, drug, legal, emotional, stress, or other personal issues that may affect job performance.

Source: Employee Assistance Professionals Association, 2009

EAL Services Revised January 2017.